Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to create a mobile field service solution that harnesses the power of digital transformation to support your on-site employees efficiently and effortlessly, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) not only streamlines transparent, paperless call processing but also enhances overall efficiency across the entire service process. This allows your field service team to concentrate on what truly matters—the satisfaction of your customers.

From notifications about the engineer's arrival or delivery at the customer's location via text message to live on-route tracking, we minimize waiting times for your customers.

Our integration with dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, making it easy to incorporate same-day and ad-hoc requests into the route schedule.

The Next Level: Fully Digital Workflow Processes in an App – FLS MOBILE FLOW EDITION

Are you currently modeling your processes using the BPMN standard or planning to do so? Now, you can seamlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly integration of your field service, providing precisely the queries and process steps needed for your unique service cases.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard "out of the box." This tool set allows for quick and compact digitization of processes.

• User and Role Reference: Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver and minimizes error potential during execution.

• Data Transmission: All necessary deployment data, such as customer master data, object data, and material data, are transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Includes integration with systems like Google Maps or individual GEO systems.

• Partner and Service Provider Integration: Easily integrate partners and service providers through link sharing.

• Staff Radar: Engineers can view the locations of nearby colleagues if they need assistance with a call.

• Push Notifications: Send notifications to engineers, especially in emergencies.

• Automated Customer Notification: Inform customers of the estimated time of arrival (ETA) via text message or email at a specified time (e.g., 30 minutes before the appointment), with the option for live on-route tracking.

• On-Premise Data Recording: Record call and feedback data on-site, whether online or offline.

• Independent Appointment Scheduling: Field engineers can make binding appointments independently, which are then considered in FLS Real-Time-Scheduling.

• Checklist and Report Recording: Capture checklists, reports, and changes to master data.

• Information Provision: Provide all necessary information, including the scope and content of work, deadlines, and customer and machine or system data.

• Real-Time File Exchange: Exchange photos and documents in real time; files in common formats (such as photos, Word, Excel, PDF) can be attached to a call and directly transferred to your ERP/CRM system.

• Customizable Reports: Design customer and call reports to meet your specific needs.

• Audit-Proof Signatures: Record signatures post-deployment from both the customer and the engineer for audit purposes.

• Mobile Time Recording: Record activities and absences directly from the mobile device.

• Mobile Materials Management: Manage materials, including van stocktaking, directly within the app. Book and reorder used materials, and transparently record material exchanges between colleagues via FLS MOBILE.

  • Display and manage material groups, material locations, storage facilities, and inventory at storage locations.
  • Handle serialized materials.
  • Record material movements.
  • Generate purchase or restock requests.

For further questions or additional information, please call us at +49 431 239 710 or send an email to [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience the enhancements!